Agent Recruitment & Activation
Develop multiple sources for agent hiring, build pipelines, and implement structured
hiring mechanisms including the 9pointer system and GOLD process
Agent Development & Performance Enablement
Deliver product training and field demonstrations (FODs). Mentor agents in developing
strong prospecting, calling, and work habits. Collaborate in goalplanning, identify
training needs, and liaise with trainers for ongoing development
Business Targets & Metrics
Achieve monthly, quarterly, and annual goals. Drive agent productivity and persistency
through performance measures (e.g., PRP/IID/GID). Ensure optimal product mix and
adherence to company norms
Customer Centricity
Act as a proactive brand ambassador. Conduct regular customer meets to gauge needs
and ensure toptier resolution of customer queries following company standards