Field Support Engineer

Overview

We need energetic Field Support Engineers to install, service, and de‑install EDC and Soundbox devices at merchant premises. Engineers receive equipment at their home address by courier, complete daily appointments, and return any faulty or “field‑return” devices to the hub each month.

Location:

 Home‑based with on‑site merchant visits in Araria, Purnia, Kishanganj & Katihar districts (no office visits required)

Employment Type: Full‑time, field‑based

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Key Responsibilities-

Receive device kits at home via courier; verify contents and condition.

- Perform daily merchant visits for installation, troubleshooting, and de‑installation.

- Follow appointment schedules and maintain punctuality.

- Resolve technical issues on‑site within service SLAs.

- Document work orders, collect signatures/e‑signatures, and upload reports via the company app.

- Return any faulty or end‑of‑life devices to the central warehouse once per month (or as instructed).

- Keep personal two‑wheeler and smartphone ready for field work; store devices securely when not in use.

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Required Skills & Qualifications-

Own a two‑wheeler and a smartphone with internet access.

- Basic knowledge of POS/E‑commerce hardware; field service experience a plus.

- Ability to manage a daily appointment schedule independently.

- Good communication and customer‑service orientation.

- Physically fit to travel, lift up to 5 kg, and work outdoors.

- Valid driver’s license and familiarity with local routes in the listed districts.

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Compensation & Benefits-

-Salary ₹9,000 – ₹11,000 per month (experience‑based).

- Daily petrol reimbursement (per km).

- Mobile data allowance.

- Food & accommodation provided by the company for out‑station calls that require an overnight stay.

- On‑the‑job training .

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Working Hours- Appointment‑based – schedule of merchant visits each day.

- Typical start ≈ 9 am; end time depends on the last appointment (flexible).

• It is a Full Time Field Sales job for candidates with 0 - 3 years of experience.

More about this Field Support Engineer job

1. What is the eligibility criteria to apply for this Field Support Engineer job?
   Ans: The candidate should be 10th Pass and above and above with 0 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹9000 - ₹11000 per month that depends on your interview. It's a Full Time job in Katihar.
3. How many working days are there for this Field Support Engineer job?
   Ans: This Field Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Support Engineer job?
   Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., Ultimate Digital Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Support Engineer role?
   Ans: There is an immediate opening of 1 Field Support Engineer at Ultimate Digital Solutions Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Field Support Engineer job?
   Ans: This Field Support Engineer job has 09:00 AM - 06:00 PM timing.