Field Support Engineer

We are seeking a Level 2 (L2) IT Support technician with 2-3 years of experience in providing technical assistance, troubleshooting complex issues, and collaborating with Level 3 teams for resolution. This is a full-time role located in Bengaluru. The L2 Field Engineer will be responsible for providing technical support, troubleshooting, and system administration. It requires commuting and traveling to customer locations. Key Responsibilities:  Troubleshooting and Problem Solving: L2 support investigates and resolves complex technical issues related to software, hardware, and network systems.  Escalation Management: They receive and manage escalated tickets from L1 support, ensuring timely and effective resolution.  Collaboration: L2 support engineers work closely within the support team and with other teams as well.  System Configuration: They will be involved in configuring systems, applications, and user accounts.  Documentation: They document their troubleshooting steps, analysis, and solutions for future reference and knowledge sharing.  Knowledge Base Development: L2 support will contribute to building and maintaining the knowledge base for the support team to utilize.  Root Cause Analysis: They may delve into the root cause of issues to prevent recurrence.  Training and Guidance: L2 support provides training and guidance to new joinees in the team. Skills & Competencies Required: Technical:  Windows Operating Systems (Client and Server)  Virtualization (Hyper-V, VMWare, among others)  Networking protocols (TCP/IP, DNS, DHCP etc.)  Basic scripting (PowerShell)  Linux Operating Systems (Ubuntu, CentOS, RHEL)  L2 support requires a strong understanding of IT systems, including hardware, software, and networking concepts. Soft Skills:  Problem-Solving Skills - They should be proficient in diagnosing and resolving complex technical issues.  Communication Skills - Effective communication is crucial for interacting with both technical and non-technical customers.  Analytical Skills - Having analytical skills to identify the root cause of problems is a plus.  Customer Service Skills - They should be able to provide excellent customer service while resolving issues.  Strong interpersonal skills with a positive attitude.  Quick Learner, Self-motivated, confident & excellent communication.  Result Oriented. Qualifications:  A Bachelor's degree in Computer Science, Information Technology, or a related field is desirable.  Having at least 1-4 years of experience in providing support to customers.  Certifications like CompTIA A+, Network+, CCNA, or Microsoft certifications are an added advantage. NOTES: - This is a full-time role and requires you to sign a 2-year bond (open to change in the future based on performance). Hope you are okay with this condition. - There is NO remote work. - Mon – Sat, 6 days a week work.

contact : shwetha@scgcareer.in /7892263575

• It is a Full Time Field Sales job for candidates with 1 - 4 years of experience.

More about this Field Support Engineer job

1. What is the eligibility criteria to apply for this Field Support Engineer job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹45000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Field Support Engineer job?
   Ans: This Field Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Support Engineer job?
   Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., Scg Hr Solution.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Support Engineer role?
   Ans: There is an immediate opening of 2 Field Support Engineer at Scg Hr Solution
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Field Support Engineer job?
   Ans: This Field Support Engineer job has 09:00 AM - 06:00 PM timing.