Field Support Engineer

25,000 - 35,000 /month

Rymo Technologies Private Limited

Kamla Nagar, Delhi

1 - 3 years Experience in Field Sales

2 Openings

Full Time

Skills Required

Wiring

CRM Software

Job Highlights

Sales Type: B2C Sales

Graduate and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF

Job Description

Field Support Engineer & Product Installation

Company: Rymo Technologies Pvt. Ltd.

Location: Delhi

Industry: Robotic Medical Equipment (Neuro Rehab Domain)

About Rymo:

Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact. As we scale globally, were building strong teams and systems to support rapid growth across functions.

Job Summary: We are seeking a Product Installation & Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction.

Responsibilities:

Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.
Documenting customer interactions and managing tickets using Excel or CRM tools.
Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices.
Handling customer grievances and elevating concerns to relevant departments as needed.
Coordinating with other teams to improve the overall customer journey.

Requirements:

Spoken & written efficiency in English.
Basic knowledge of troubleshooting electronic components.
Familiarity with mechanical tools.
Previous technical support experience, particularly in the electromechanical machines' domain.
Excellent communication and interpersonal skills with a focus on customer delight.
Familiarity with CRM software and Microsoft Office suite.

Qualification: Diploma or other comparable degree in Mechanical or any relevant field

How to Apply: Email your resume and cover letter to jobs@rymo.in, Contact 8356821229 with the subject "Field Support Engineer & Product Installation (Delhi).

Other Details

It is a Full Time Field Sales job for candidates with 1 - 3 years of experience.

More about this Field Support Engineer job

What qualifications and experience are required for this Field Support Engineer position?
Ans : Candidates should have a Graduate and above qualification with 1-3 years of experience and skills like Wiring, CRM Software.
What is the salary and job type for this role?
Ans : The salary for this Field Support Engineer job ranges between ₹25,000-₹35,000 per month. This is a Full Time job.
What are the working days and timings for this job?
Ans : This Field Support Engineer job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Kamla Nagar, Delhi.
How many openings are available for this position?
Ans : There are 2 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a Graduate and above qualification with 1-3 years of experience can apply for this Field Support Engineer job. Only male candidates can apply.
What are the key responsibilities of this Field Support Engineer job?
Ans : As a Field Support Engineer, key responsibilities include skills like Wiring, CRM Software. This role is part of Field Sales category.
Where is this job located?
Ans : This Field Support Engineer job is located in Kamla Nagar, Delhi.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Wiring, CRM Software along with 1-3 years of experience is ideal for this Field Support Engineer job.
Why should you apply for this Field Support Engineer job?
Ans : This Field Support Engineer job offers a salary between ₹25,000-₹35,000 per month. This is a Full Time opportunity and has 2 openings available.