Field Support Engineer

Job Title: Field Service Engineer – Level 2
Location: Bangalore
Company: iFix India

About iFix India

iFix India is an established Apple Premium Service Provider and the largest company of its kind in Bangalore, with over 10 years of experience in the gadget repair industry. With 6 stores, a dedicated warehouse, and a customer-first approach, we pride ourselves on offering top-notch repair services and building trust with our clientele. We are now poised for expansion beyond Bangalore, targeting growth across other South Indian states.

Job Description

We are looking for a dedicated and skilled Field Service Engineer with Level 2 knowledge of phones and laptops. The ideal candidate should be capable of performing on-site diagnosis and repairs with professionalism and efficiency.

Key Responsibilities:

• Perform Level 2 diagnosis and repairs for Phones and Laptops at customer locations.
  
  

• Provide excellent customer service and maintain high satisfaction.
  
  

• Maintain accurate records of service calls and repair jobs.
  
  

• Ensure timely response and resolution to service requests.
  
  

• Handle pick-up and drop-off of devices when required.
  
  

Preferred Skills & Experience:

• Strong hands-on experience with Android phone and Windows laptop repair.
  
  

• Knowledge of iPhone and MacBook repairs is an added advantage.
  
  

• Good understanding of Bangalore's geography to manage service routes efficiently.
  
  

• Prior experience in a field service or on-site repair role is desirable.
  
  

Requirements:

• Two-wheeler is mandatory with a valid driving license.
  
  

• Good communication and customer handling skills.
  
  

• Self-motivated, punctual, and detail-oriented.
  
  

• Willingness to travel extensively within Bangalore.
  
  

Work Schedule & Compensation:

• 6-day work week with rotational weekly off
  
  

• Salary: ₹20,000 – ₹25,000 (based on experience and skill level)
  
  

• Incentives: ₹3,000 – ₹10,000 (performance-based)
  
  

Additional Benefits:

• Fuel allowance
  
  

• Attractive performance-based incentives
  
  

• Opportunities for career growth in a rapidly expanding company
  
  

Join the iFix India team and be a part of a growing, customer-focused company that values quality service and employee satisfaction!

• It is a Full Time Field Sales job for candidates with 2 - 3 years of experience.

More about this Field Support Engineer job

1. What is the eligibility criteria to apply for this Field Support Engineer job?
   Ans: The candidate should be All Education levels and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹25000 per month that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Field Support Engineer job?
   Ans: This Field Support Engineer job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Support Engineer job?
   Ans: No, there is no fee applicable for applying this Field Support Engineer job and during the employment with the company, i.e., I FIX INDIA.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Support Engineer role?
   Ans: There is an immediate opening of 2 Field Support Engineer at I FIX INDIA
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Field Support Engineer job?
   Ans: This Field Support Engineer job has 10:00 AM - 08:00 PM timing.