Key Responsibilities
Sales and Lead Generation:
Prospecting for new customers in the assigned market through cold calling, referrals, and local visits.
Promoting gold loan products and services to individuals and small businesses.
Meeting and exceeding monthly sales targets for gold loan disbursements.
Customer Interaction:
Educating customers on loan products, terms, and interest rates.
Building customer trust through effective communication and query resolution.
Providing excellent customer service pre and post-loan disbursement.
Gold Loan Operations:
Evaluating the weight, purity, and value of gold jewelry for loan applications.
Guiding customers through the documentation process and ensuring KYC compliance.
Liaising with operations and credit departments to ensure smooth loan processing.
Market and Compliance:
Maintaining detailed records of loan transactions and gold appraisals.
Conducting field verification and ensuring adherence to company policies and financial regulations.
Providing market intelligence and customer feedback to management.