Field Sales Officer

Job Title: Student Support & Admission Officer

Division/Department: Sales
Reports To: Branch Head
Work Location: PAN India
Experience Required: 2–7 Years
Weekly Off: Rotational

Purpose of the Role

The Student Support & Admission Officer (SSAO) is responsible for counselling, enrolling, onboarding, and ensuring a delightful journey for students throughout their academic engagement.

Key Responsibilities

1. Contribute towards revenue generation by working on sales targets through selling, up-selling, and cross-selling the organization’s range of educational courses to existing and prospective students and parents via personal counselling, phone calls, and emails.

2. Ensure timely collection of outstanding fees from parents.

3. Manage the student journey end-to-end by coordinating administrative activities efficiently.

4. Deliver an exceptional customer service experience by building strong relationships with students and parents and resolving concerns promptly.

5. Adhere to all internal processes, documentation, and compliance requirements.

Requirements for Success

1. Ability to handle students and parents with calmness, empathy, and patience, combined with strong sales persuasion skills.

2. Proficiency in Microsoft Office and email communication, and comfort with CRM or software tools related to sales and services.

3. Fluency in English and at least one regional language.

Desired Attitude & Competencies

• Customer Orientation

• Ownership & Accountability

• Result Orientation

• Emotional Intelligence and Team Collaboration

Qualifications

• Minimum: Bachelor’s Degree

• Preferred: B.Tech / MBA / Master’s in Psychology, Education, or related fields

Experience

• Prior experience in educational counselling or student support roles

• Exposure to B2C sales or customer-facing processes across industries

Key Interactions

External: Students, Parents, and School Representatives
Internal: Academic & Non-Academic Teams, Student Support Centre, Sales & Operations Teams

• It is a Full Time Field Sales job for candidates with 1 - 6 years of experience.