Key Responsibilities
Monitor and review customer accounts to identify overdue payments.
Contact customers via phone, email, or in person to collect outstanding dues.
Maintain accurate records of collection activities and customer communications.
Negotiate payment plans with customers when required.
Ensure compliance with company policies and legal regulations related to debt collection.
Coordinate with the sales and accounts team to resolve invoice discrepancies.
Prepare and submit regular collection reports to management.
Follow up on promised payments and ensure timely closure of outstanding cases.
Escalate difficult or long-pending cases to the Collection Manager.