Visit assigned customers to collect overdue payments as per daily allocation
Follow up with delinquent customers through field visits, calls, and reminders
Negotiate repayment plans within approved company guidelines
Update collection status, customer feedback, and payments in the system daily
Ensure cash/cheque/online payments are deposited and reported accurately
Handle customer queries related to outstanding dues and repayment schedules
Maintain positive customer relationships while ensuring recovery targets are met
Escalate high-risk or non-cooperative cases to supervisors
Adhere strictly to ethical collection practices and regulatory norms
Achieve monthly/weekly collection and resolution targets