Tide Team Leader typically guides and supports a team, managing workflows, creating strategies, and ensuring team members have clear instructions. They may also be responsible for mentoring, performance management, and data analysis. Key responsibilities include managing team workflows, providing guidance and support, and improving processes.
General Responsibilities of a Tide Team Leader:
Team Management: Overseeing daily operations, managing team members' workload, and ensuring tasks are completed on time.
Mentoring and Development: Providing guidance and support to team members, including career development and performance feedback.
Data Analysis and Reporting: Analyzing data, identifying patterns, and reporting on team performance and process improvements.
Process Improvement: Identifying and driving efficiencies in tools and processes.
Communication and Collaboration: Establishing good relationships with other departments and stakeholders.
Problem Solving: Addressing issues raised by team members and stakeholders.
Motivation and Empowerment: Motivating the team to achieve organizational goals and empowering team members with skills to improve their performance.
Specific examples of Team Leader roles at Tide include:
Business Services Team Lead:
Mentoring, monitoring progress, and removing blockers for team members, providing career guidance, reporting, analyzing data, and improving processes.
Alert Review Team Leader (AML and PA):
Managing analysts, conducting feedback sessions, spotting efficiencies in tools and processes, and analyzing transactions for Financial Crime and Fraud.
Customer Support Team Lead:
Managing workload, taking responsibility for personal development of Customer Service Executives, and managing the overall workload of the team.
Quality Assurance Team Lead:
Managing a team of Quality analysts across operational processes and managing their day-to-day activity.
KYC Team Lead:
Managing KYC analysts through a data-driven approach, resolving issues raised by analysts, and managing KPIs/OKRs.
Business Development Team Lead:
Building and scaling a phone-based sales team focused on converting potential members.
500 onboarding with team mates In a month
Or 4 onboarding self if the team aren't justifying t