Key Responsibilities
Client Acquisition: Identify and acquire new clients or merchants.
Field Engagement: Conduct face-to-face meetings, presentations, and training sessions in the field.
Onboarding Process Management: Guide clients through the product or service setup, including configuration and data migration.
Training & Education: Provide comprehensive training on product features, processes, and best practices.
Relationship Management: Build and maintain strong, long-term relationships with new clients.
Performance Monitoring: Track client onboarding progress and meet or exceed sales targets.
Feedback Collection: Gather client feedback and relay it to the development and product teams.
Technical Support: Address client queries, provide technical guidance, and troubleshoot issues during the onboarding phase.
Market & Competitor Analysis: Stay informed about market trends and competitor activities to identify new opportunities.
Required Skills and Qualifications
Communication & Presentation: Exceptional skills for delivering clear presentations and communicating complex concepts to diverse audiences.
Sales & Negotiation: Proven ability to acquire new business and negotiate with clients.
Customer Service: Strong customer-centric mindset with empathy and a goal-driven approach.
Technical Aptitude: Ability to quickly learn new software tools and platforms and troubleshoot technical issues.
Project Management: Experience in managing multiple onboarding initiatives simultaneously.
Relationship Building: Ability to establish and maintain positive business relationships.
Product Knowledge: Deep understanding of the product or service being offered.
Education: Bachelor's degree in a relevant field such as business, marketing, or HR is often required.