Field Sales Executive

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

The role is responsible for identifying, sourcing and securing long-term and short-term

pest control & prevention business opportunities. The incumbent shall be primarily

responsible for the New Sales Productivity, Renewal and Collection as per the assigned

targets.

The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external

stakeholders.

Job Responsibilities:

Business Development (Sales):

Achieve sales targets as per the branch's approved business plan

Execute sales promotion activities within the assigned territory

Ensure all Sales KPIs are achieved on a month-on-month basis

Identify and follow up with prospective customers; respond to enquiries within defined

timelines

Maximise the conversion of enquiries into confirmed orders

Ensure contract renewals are in line with company expectations

Track market developments and identify new business opportunities

Prepare and regularly update the Monthly Performance Grid (MPG)

Customer Service:

Ensure high-quality service delivery to all customers

Maintain strong liaison and communication with clients

Prepare and submit customer reports promptly

Address customer complaints and work with Operations and Back Office to resolve them

effectively

Conduct detailed site inspections and SRAs

Generate quotations through the system as per company guidelines

Share customer feedback with the Branch Manager and collect appreciation letters from

RBU/CBU clients

Set realistic and accurate customer expectations regarding pest management services

Capture correct and complete customer information (email, two contact numbers, address with landmarks)

Promote visit-based sales as per iCABS frequency to enable structured annual service

calendars

Share cost sheets and material requirements with Operations; communicate customer

expectations before service delivery

Ensure new sales are visible in iCABS for planning and execution via Service Companion

Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with

Service Planners for scheduling

Avoid making direct service scheduling commitments to customers without planner

confirmation

Administration & Accounts:

Ensure timely invoice submission and obtain necessary acknowledgements

Coordinate with the Back Office for accurate and timely invoicing

Share costings and customer expectations with Operations in advance

Ensure timely submission of collections and review daily billing status with the Back Office team.

Maintaining Systems and MIS

Ensure timely and accurate updates in all sales-related systems

Prepare daily and monthly sales reports

Maintain an updated and organised customer database

Key Result Areas:

Business Development (Sales)

Upselling

Renewals (if assigned)

Calls / Survey / Quotations/ PDSA as per the Regional plan

Collection & DSO

Customer Service

On-Time Invoice Submission

Competencies (Skills essential to the role):

Strong interpersonal and networking abilities

Effective verbal and written communication skills

Proficient in client negotiation

Target-oriented with a proven ability to meet goals

Educational Qualification / Other Requirement:

Any Graduate (Any discipline)

Proficient in MS-Office/G-Suite

Experience - Jr. SE - 2 years | SE - 4 Years | Sr. SE - 5-6 years. Minimum 2 years of direct sales experience in Facilities Management services

Minimum 2 years of experience in home products, home services, or residential cleaning

services (preferred)

Role Type / Key working relationships:

Field Sales - Individual Contributor Role

External team- Customers and Customer representative

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that it’s our people who

make our company what it is. We believe in:

Service

Relationships

Teamwork

Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

• It is a Full Time Field Sales job for candidates with 6 months - 2 years of experience.