Online Champ -
Job Role & Responsibilities-
Lead Conversion: Work on company-generated digital and online leads (calling and following up within a quick turnaround time).
Product Sales: Sell Airtel Xstream Fiber (Wi-Fi/Broadband), Airtel Postpaid SIMs, and related services.
Field Visits: Split time between indoor calling and outdoor customer visits (roughly 50% indoor / 50% field, or varying by region).
Reporting: Maintain daily sales reports and follow up with prospective clients.
CRO-
Job Role & Responsibilities
Customer Support: Resolve subscriber complaints, handle service queries, and manage feedback.
Sales & Up-Selling: Drive sales for telecom plans (postpaid and prepaid), Airtel Xstream Fiber broadband, and upgrade offers.
Digital Promotion: Promote digital services and platforms like the Airtel Thanks app and Airtel Payments Bank.
Store Operations: Maintain daily store compliance, key performance indicators (KPIs), follow-up on leads, and adhere to company policie