Key Responsibilities:
Building and maintaining relationships:
Establish and nurture long-term relationships with clients and stakeholders.
Client communication:
Act as the primary point of contact, addressing inquiries, and resolving issues promptly.
Identifying opportunities:
Spot potential business growth opportunities and recommend solutions to clients.
Collaboration:
Work closely with internal teams (sales, marketing, customer service) to ensure smooth service delivery and enhance client experience.
Client satisfaction:
Ensure client satisfaction by providing personalized support and addressing concerns.
Developing strategies:
Develop and implement strategies to retain existing clients and attract new ones.
Negotiation and contract management:
Negotiate terms, manage contracts, and analyze communication strategies to identify areas for improvement.
Data analysis:
Analyze client data, trends, and feedback to understand client needs and preferences.