### Job Summary:
The Personal Discussion (PD) Field Executive will be responsible for conducting face-to-face discussions with loan applicants/customers on behalf of banks and financial institutions. The role involves verifying applicant details, assessing credibility, capturing observations, and ensuring accurate reporting in VAK Reports’ systems.
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### Key Responsibilities:
Conduct personal discussions (PD)• with customers/applicants as per the assigned cases.
• Verify applicant details including personal, financial, and professional information.
• Assess applicant’s intent, repayment capacity, and authenticity of shared information.
• Collect and update accurate data in the VAK CRM/PD system in real time.
• Ensure timely completion of assigned PD cases within defined SLA (Turnaround Time).
• Communicate effectively with coordinators, team leaders, and reporting managers.
• Maintain professionalism while dealing with customers, representing VAK Reports and client banks.
• Report discrepancies, suspicious behavior, or red flags to seniors immediately.
• Follow organizational policies, compliance, and data security protocols.
• Achieve assigned daily/weekly/monthly case closure targets.
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### Key Skills & Competencies:
• Good communication and interpersonal skills (Hindi, English, and regional language).
• Strong observation and analytical skills.
• Ability to travel for field visits and handle multiple assignments.
• Basic computer and mobile application handling skills.
• Discipline, integrity, and customer-oriented approach.
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### Qualifications & Experience:
• Minimum: Graduate in any stream (preferred: B.Com / BBA / BA).
• Experience: Fresher/1–2 years in field verification, collection, or financial services.
• Must have a valid two-wheeler and driving license.
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### Key Performance Indicators (KPI):
• Number of PD cases completed within TAT.
• Accuracy and quality of reports submitted.
• Customer interaction feedback.
• Compliance with company policies and client expectations.