A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
20,000 - 25,000 /month
Pulsifin Finserve Solutions Private Limited
Bangalore Mysore Highway, Bangalore
0 - 6 years Experience in Field Sales
Full Time
Job Overview
The Collection Executive is responsible for making outbound calls to customers for
payment reminders and overdue collections. The role involves managing customer
communication professionally, coordinating payments, and maintaining accurate records in
CRM systems while adhering to compliance guidelines.
Key Responsibilities:
Core Calling Responsibilities
• Make outbound calls to customers for payment reminders and overdue collections.
• Clearly explain due dates, overdue amounts, and total payable balances.
• Schedule and track follow-up calls and Promise to Pay (PTP).
• Handle early-stage to controlled escalation calls with professionalism.
Customer Communication
• Understand and document reasons for non-payment.
• Negotiate and persuade customers for timely payments.
• Manage customer objections calmly and professionally.
• Maintain a polite, professional, and compliant tone on every call.
Payment Coordination
• Guide customers on available payment methods such as online payment links, UPI, and bank
transfers.
• Encourage same-day or committed payments.
• Assist customers with payment confirmation and receipt-related queries
