📌 Job Description – Paytm Service Department

Position: Service Executive / Service Officer
Department: Paytm Services
Location: PAN India
Job Type: Full-time

Key Responsibilities

1. Complaint Resolution (2 Points)

• Customer complaints को सुनना और तुरंत सही समाधान देना।

• Backend/Technical team से coordinate करके issues resolve करना।

2. Winback (3 Points)

• Inactive या dissatisfied customers को दुबारा Paytm से जोड़ना।

• उनकी problems solve करके trust वापस जीतना।

• Paytm products/services promote करना ताकि customer active रहे।

3. ABND Task – Applied But Not Disbursed (2 Points)

• Loan apply करने वाले customers जिनका loan disburse नहीं हुआ है, उनके cases handle करना।

• Missing documents, KYC issues या incomplete process complete कराना और loan team से coordinate करना।

4. Loan Support (Incentive Based)

• Loan से जुड़ी queries (Application, EMI, Repayment, Eligibility) solve करना।

• Customers को loan process में step-by-step support देना।

• Loan disbursement बढ़ाने पर extra incentive earn करना।

Eligibility Criteria

• Qualification: 10th / 12th Pass / Graduate

• Age: 18 – 35 years

• Fresher & Experienced both can apply

• Good communication & customer handling skills

• Basic knowledge of smartphone and apps

Salary & Benefits

• 💰 Salary (In-hand): ₹21,000 – ₹22,000 per month

• 🎯 Incentives: Extra incentives on loan disbursement and performance

• 📈 Career growth opportunities in Paytm

• 🎓 Training and on-ground support

• It is a Full Time Field Sales job for candidates with 0 - 6 years of experience.

More about this Field Executive job

1. What is the eligibility criteria to apply for this Field Executive job?
   Ans: The candidate should be All Education levels and above with 0 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹21500 - ₹37500 per month + Incentives that depends on your interview. It's a Full Time job in Greater Noida.
3. How many working days are there for this Field Executive job?
   Ans: This Field Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Executive job?
   Ans: No, there is no fee applicable for applying this Field Executive job and during the employment with the company, i.e., Paytm Services Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Executive role?
   Ans: There is an immediate opening of 60 Field Executive at Paytm Services Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Field Executive job?
   Ans: This Field Executive job has 09:00 AM - 06:00 PM timing.