Field Executive

Job Title:

Field Operations Manager – Bike Taxi Platform

Location:

Kolkata, India

Company:

INFU RIDES

Employment Type:

Full-Time (Part-Time option available during initial phases)

About INFU RIDES:

INFU RIDES is an innovative bike taxi platform aiming to redefine urban commuting by offering affordable, fast, and safe mobility solutions. As we prepare to launch in Kolkata, we are seeking a passionate and energetic Field Operations Manager to build, manage, and lead our on-ground team and operations.

Job Summary:

The Field Operations Manager will be responsible for end-to-end management of rider onboarding, field marketing, day-to-day operational excellence, and customer service quality across Kolkata. This role demands a proactive leader who can bridge strategic plans with ground-level execution.

Key Responsibilities:

Rider Onboarding & Management:

• Recruit, verify, and onboard bike taxi riders in Kolkata according to INFU RIDES standards.

• Conduct training sessions for riders on app usage, service quality, safety protocols, and customer interaction.

• Maintain strong rider relationships to improve engagement, retention, and service quality.

Field Operations Execution:

• Monitor and manage daily rider availability and ride completion rates.

• Solve real-time operational issues and rider escalations with urgency.

• Ensure rider compliance with safety and operational guidelines.

Ground Marketing & Activation:

• Lead field marketing activities such as recruitment drives, roadshows, tie-ups with petrol pumps, garages, colleges, etc.

• Distribute marketing materials to promote the INFU RIDES app and increase brand visibility across Kolkata.

• Execute hyperlocal campaigns for user and rider acquisition.

Operational Efficiency & Reporting:

• Track and report key operational KPIs including active rider percentage, trip volumes, and complaint resolution rates.

• Analyze field data to provide actionable insights for improving performance and efficiency.

• Handle cash bonuses, payouts, and incentive disbursements for riders.

Stakeholder & Vendor Coordination:

• Collaborate with service centers, bike financiers, logistics partners, and vendor support teams where required.

Requirements:

• Bachelor's degree (preferred, but not mandatory).

• 2+ years of field operations experience in bike taxi, ride-sharing, logistics, or fleet management sectors.

• Strong leadership, problem-solving, and communication skills.

• Willingness to work in field conditions, flexible hours, and lead field teams directly.

• Proficiency in English, Hindi, and Bengali is essential.

Preferred:

• Experience in companies like Rapido, Ola, Uber, Dunzo, or other logistics/delivery platforms.

• Familiarity with transport and licensing norms in West Bengal.

• Knowledge of CRM systems, field apps, and GPS-based tracking.

Compensation:

• Competitive salary + Incentives + Performance Bonuses.

• Opportunity for fast career growth with city expansion plans.

• It is a Full Time Field Sales job for candidates with 2 - 6+ years Experience.

More about this Field Executive job

1. What is the eligibility criteria to apply for this Field Executive job?
   Ans: The candidate should be All Education levels and above with 2 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹25000 - ₹30000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Field Executive job?
   Ans: This Field Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Executive job?
   Ans: No, there is no fee applicable for applying this Field Executive job and during the employment with the company, i.e., INFUNEXUS ORIGIN CONSULTANCY PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Executive role?
   Ans: There is an immediate opening of 3 Field Executive at INFUNEXUS ORIGIN CONSULTANCY PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Field Executive job?
   Ans: This Field Executive job has 09:00 AM - 06:00 PM timing.