Field Collection Officer

About Us

CredResolve is a technology-first debt collection and recovery company built for India's lending ecosystem. We work with banks, NBFCs, and fintech lenders across the country to resolve overdue accounts through a mix of digital outreach, voice, field visits, and legal support — always within a compliance-first framework.

Our belief is simple: credit is a conversation. Behind every overdue account is a borrower with a situation, and the right conversation at the right time resolves far more than pressure ever will. That philosophy shapes how we build our technology and how we expect our people to work in the field.

Our field force is the backbone of the business. With a team of over 3,000 officers across India, supported by our in-house Jatayu app and an intelligence engine that prioritises which customers to meet each day, we are scaling into new territories — and Jaipur is one of them.

Position Overview

As a Field Collection Officer, you will meet customers in person in your assigned area to resolve overdue loan accounts that earlier digital and tele-calling efforts could not close. You will handle a mix of products — personal loans, business loans, credit cards, and microfinance — working to a daily case list generated by our app, and reporting to the State Collections Manager for your region.

What You'll Do

• Visit customers at their residential or business addresses within your assigned territory.

• Work through the daily and monthly case list shared on the Jatayu app, following the suggested route and priority.

• Hold professional, respectful conversations with customers about their overdue amounts and repayment options.

• Negotiate realistic payment commitments and follow up consistently until the case is resolved.

• Collect payments strictly through authorised channels and issue valid receipts every time.

• Update every visit outcome, customer response, and collection in the app on the same day.

• Work within RBI fair practices guidelines on permitted visit timings, conduct, and borrower privacy.

• Coordinate with your State Collections Manager and share regular field updates on difficult cases.

• Build local knowledge of your area — routes, communities, and customer patterns — to improve conversion.

Must-Have

• 12th pass minimum; graduates preferred.

• Comfort with daily field work, travel, and face-to-face customer conversations.

• DRA certification, or willingness to complete the RBI-mandated DRA training after joining.

• Willingness to cover a 30-40 km radius within your assigned area each day.

• Good communication and convincing skills in the local language.

• A smartphone and the ability to use a mobile app for daily case updates.

Good-to-Have

• 1-3 years of field collections experience with a bank, NBFC, or collection agency.

• Exposure to specific buckets such as microfinance or NPA accounts.

• Working knowledge of RBI fair practices and recovery conduct norms.

• A two-wheeler with a valid driving licence.

• Familiarity with the Jaipur area and its local communities.

Logistics

• Employment Type: Full-time

• Job Function: Collections and Recovery

• Department: Field Collections

• Location: Jaipur, Rajasthan

• Work Mode: Field-based within an assigned territory

• Travel: Daily travel across your assigned area

• Reports To: State Collections Manager

• It is a Full Time Field Sales job for candidates with 6 months - 6+ years Experience.