Job Title: Credit Card Collection Executive
Location: Nashik
Job Type: Full-Time
Experience: Fresher / Experienced
Industry: Banking / Financial Services / NBFC
Department: Collections / Recovery
We are looking for motivated and goal-oriented Credit Card Collection Executives (freshers or experienced) to join our collections team. The primary responsibility will be to recover outstanding credit card dues from customers in a professional and customer-friendly manner, ensuring adherence to all company and regulatory guidelines.
Contact customers via phone calls, SMS, or emails to follow up on overdue credit card payments.
Negotiate and convince customers to make timely payments or settle overdue balances.
Maintain accurate and updated records of interactions and payments in the system.
Follow-up persistently with defaulters and maintain follow-up records.
Resolve customer disputes or issues regarding payments in a professional manner.
Coordinate with internal departments for account status, payment updates, and escalations.
Ensure compliance with company policies and regulatory standards (such as RBI/collections guidelines).
Achieve daily, weekly, and monthly recovery targets as assigned by the manager.
Education: Minimum HSC/12th Pass or Graduate in any discipline
Experience: Fresher can apply; experience in collections/tele-calling/recovery is a plus
Skills:
Good communication and negotiation skills
Basic computer knowledge and data entry skills
Ability to handle pressure and meet targets
Fluency in [local language] and Hindi/English (as per region)
Fixed salary with performance-based incentives
On-the-job training and career growth opportunities
Supportive work environment