Field Collection Executive

Job Description: Education Loan Collection Executive / Officer

Position:Collection Officer

Department: Collections / Recovery

Industry: NBFC / Banking / Education Loan Services

Location: As required Job

Job Summary:

The Education Loan Collection Executive is responsible for managing and collecting overdue education loan payments from customers, ensuring timely recovery while maintaining a professional and customer-friendly approach. The role involves follow-ups, repayment plan negotiation, field visits (if required), and maintaining proper records.

Key Responsibilities:

1. Loan Collection & Follow-Ups

• Contact customers for overdue education loan EMIs via calls, WhatsApp, emails, and field visits (if applicable).

• Remind customers of due dates and ensure timely repayment.

• Resolve customer queries related to loan accounts, repayment schedules, penalties, etc.

2. Skip Tracing & Field Verification

• Track and trace customers who are unreachable or have changed contact numbers/addresses.

• Conduct field visits to confirm customer addresses & collect payments (as per company policy).

3. Negotiation & Settlement

• Discuss repayment options, settlement offers, and restructuring plans with customers.

• Convince customers to clear dues by explaining consequences of non-payment.

4. Documentation & Reporting

• Maintain accurate records of calls, follow-ups, field visits, and collections.

• Update collection status in CRM/collection system.

• Prepare daily/weekly MIS reports.

5. Compliance & Process Adherence

• Follow RBI and company compliance guidelines on fair collection practices.

• Maintain professional behavior and avoid harsh or threatening communication.

Skills & Requirements:

• Minimum qualification: 12th Pass / Graduate preferred

• Experience in Loan Collections (Education Loan, Personal Loan, BL, PL, Credit Cards) preferred

• Good communication & negotiation skills

• Basic computer knowledge (Excel, Email, CRM)

• Ability to handle pressure and meet monthly targets

• Field collection experience is an added advantage

Salary Range:

• Based on experience & company policy (Fixed + Performance incentives)

• It is a Full Time Field Sales job for candidates with 1 - 6+ years Experience.

More about this Field Collection Executive job

1. What is the eligibility criteria to apply for this Field Collection Executive job?
   Ans: The candidate should be All Education levels and above with 1 - 6+ years Experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹20000 per month that depends on your interview. It's a Full Time job in Kolkata.
3. How many working days are there for this Field Collection Executive job?
   Ans: This Field Collection Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Field Collection Executive job?
   Ans: No, there is no fee applicable for applying this Field Collection Executive job and during the employment with the company, i.e., Xpheno Specialist Staffing Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Field Collection Executive role?
   Ans: There is an immediate opening of 10 Field Collection Executive at Xpheno Specialist Staffing Private Limited
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Field Collection Executive job?
   Ans: This Field Collection Executive job has 09:00 AM - 06:00 PM timing.