Key Responsibilities
Debt Recovery: Contact customers via phone, email, or field visits to secure overdue payments or set up actionable recovery plans.
Negotiation: Work with debtors to establish realistic payment arrangements, settlements, or manageable EMI timelines.
Account Monitoring: Track aging reports (30, 60, 90+ days) and prioritize high-risk accounts to minimize bad debt.
Record Keeping: Update CRM software or logs with accurate notes on all customer interactions, payments, and broken promises to pay.
Compliance & Reporting: Adhere strictly to financial regulations and debt collection laws while generating daily or weekly progress reports for management.