Field Collection Executive

Job Description: Field Collections Officer – Payday Loans

Position Title:

Field Collections Officer – Short-Term/Payday Loans

Location: Hybrid

City/Region Specific (Local candidates preferred)

Experience Required:

1–5 years in field collections (NBFC/Fintech/Bank) – unsecured/personal/payday loans preferred.

About the Role

The Field Collections Officer will be responsible for end-to-end collection activities for short-term payday loans with an average ticket size of ₹35,000 and loan tenure of 15–45 days. The role requires strong field follow-ups, negotiation skills, and local market understanding.

Key Responsibilities

1. Collection Execution

• Visit customers for overdue/payday loan collections within allocated PIN codes.

• Explain outstanding dues, charges, and repayment options clearly.

• Collect payments through digital modes and ensure real-time updates.

• Maintain daily follow-up tracker and collection MIS.

2. Negotiation & Settlement

• Negotiate with customers to close delinquent accounts with minimal losses.

• Understand customer financial condition and work out solutions within policy.

• Promote early payment benefits and avoid legal escalations.

3. Legal & Compliance

• Support legal team with on-ground verification for hard buckets.

• Coordinate delivery and acknowledgment of notices (if applicable).

• Ensure all collections are as per RBI & internal compliance guidelines.

4. Customer Handling

• Handle customer objections professionally and maintain dignity.

• Liaison with neighbours, employers, local contacts when required.

• Escalate risky/critical cases immediately to the reporting manager.

5. Documentation

• Maintain visit reports, receipts, settlement letters, and payment proofs.

• Update CRM/app on real-time basis for every customer interaction.

• Submit daily report to team lead/collection manager.

Required Skills & Qualification

• Minimum 12th Pass, Graduation preferred.

• Local Language Fluency is Mandatory
  (Hindi + Regional language such as Marathi/Kannada/Tamil/Telugu/Bengali etc.)

• Good knowledge of the local geography and customer profile.

• Strong communication and negotiation skills.

• Basic smartphone usage and CRM/app reporting.

• Two-wheeler with valid driving license (preferred).

Candidate Attributes

• Result oriented with ownership mindset.

• High integrity, discipline and customer empathy.

• Comfortable working in field and meeting daily targets.

• Ability to work under pressure and handle sensitive cases.

Performance KPIs

• Monthly Collections % (bucket-wise)

• Resolution Rate within policy

• Number of productive visits per day

• Settlement value recovered

• Leakage & complaint-free collections

• Reporting quality (CRM & MIS)

Salary & Benefits

• Fixed Salary + Monthly Incentives (performance linked)

• Fuel reimbursement as per company policy

• Mobile & other allowances

• Growth opportunities in collections management

• It is a Full Time Field Sales job for candidates with 1 - 3 years of experience.