Payment Follow-up: Contact home loan customers via phone, email, or in-person visits to remind and follow up on overdue payments or EMIs.
Account Monitoring: Track and review borrower accounts to identify delinquencies and assess payment history and risk.
Negotiation & Resolution: Work with borrowers to negotiate repayment plans, settlements, or restructuring options in line with company policy.
Documentation & Reporting: Maintain accurate records of collection efforts, customer interactions, and payment arrangements in internal systems.
Compliance & Legal Coordination: Ensure all collection activities comply with regulatory guidelines and coordinate with legal teams for escalation when necessary.