Field Collection Executive

Key Responsibilities: Payment Collection: Reconciling customer accounts and following up on overdue payments. Making collections pitches to customers and handling their queries and objections. Negotiating payment terms and arranging payment plans. Investigating and resolving customer problems related to payments. Ensuring timely and complete collection of loan repayments, proactively minimizing delinquencies and defaults. Field Work:Conducting site visits and collecting data. Driving to customers' homes or places of business to collect equipment or payments. Documenting field activities and updating customer account status. Customer Interaction:Establishing contact with customers to verify their details and account status. Providing support to customers or clients. Communicating effectively and professionally with customers. Administrative Tasks:Maintaining accurate records of collections and payments. Preparing reports and documentation related to collections. Depositing cash receipts within the required timeframe. Other Potential Duties:Conducting training sessions for field staff. Overseeing loan collections. Identifying and resolving issues related to collections. Monitoring collection agencies and collection executives to identify fraudulent practices. Understanding and adhering to relevant regulations and policies.