Field Collection Executive

About the Team

The Debt Management team is responsible for ensuring timely and efficient recovery of

outstanding dues from customers. Their role involves designing, implementing, and

optimizing collection strategies across various channels to minimize delinquencies and

improve cash flow. The team focuses on balancing customer experience with recovery

effectiveness by using data-driven insights, segmentation, and targeted action plans.

About the Role

We are looking for talented and self-driven individuals to join our dynamic Field Debt

Management team. As a Field Debt Management Executive, you will play a key role in

managing and recovering overdue payments from customers within our personal loans

portfolio. This role involves visiting customers at their locations to ensure timely loan

repayments, while maintaining professionalism and following compliance guidelines.

What We Expect From You

Follow-up with customers for recovery of overdue amounts through field visits

to customer’s address

Maintain fair collection practices while dealing with customers, adhering to the

code of conduct & legal guidelines, in accordance with the SOPs provided by the

company

Start timely field visits in the morning and adhere to regulated timelines of

8AM - 7PM, performing the duty with utmost sincerity, dedication & integrity

Ensure genuine and timely feedback is filled on App for each case, and update

any new customer information on the App

Ensure that the weekly/monthly collection target is met

Update the status of repayments and raise any on-ground issues to the field

collection manager in a timely and cordial manner

Must Haves

Any education background

1 - 5 years of experience in collections ,sales or Field operations roles.

Fluent and proficient in communication in the local language

Take responsibility of effectiveness and timely completion of work

Understanding of the Loan process and documents as informed in training

Planning, organizing, and time management skills along with the ability to

prioritize tasks/visits

• It is a Full Time Field Sales job for candidates with 0 - 6+ years Experience.