Debt Recovery: Actively contacting customers via phone, email, or mail to collect overdue amounts.
Negotiation: Working with clients to establish manageable repayment schedules or, in some cases, negotiate settlements.
Record Keeping:
Maintaining detailed, accurate records of all communication, payment agreements, and transaction histories
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Compliance: Ensuring all collection activities abide by legal, regulatory (e.g., RBI), and company policies.
Reporting: Providing regular updates to management regarding collection status, delinquent accounts, and, in some cases, conducting field visits for high-risk accounts.
Relationship Management: Balancing the need for debt recovery with maintaining positive customer relationships, often resolving disputes regarding