Contacting Debtor: Reaching out to customers who have outstanding debts to discuss payment options.
Negotiating Payment Plans: Working with customers to create manageable payment plans that ensure debts are paid off in a timely manner.
Resolving Discrepancies: Investigating and resolving any disputes or issues related to outstanding debts.
Record Keeping: Maintaining detailed and accurate records of all collection efforts, communications, and payment agreements.
Following Up: Regularly monitoring outstanding accounts and following up with customers to ensure they are adhering to their payment plans.
Compliance: Adhering to all applicable laws and regulations related to debt collection, such as the Fair Debt Collection Practices Act.
Communication: Effectively communicating with customers and clients to explain outstanding debts, payment options, and potential consequences of non-payment.
Data Analysis: Monitoring accounts receivable aging reports and prioritizing collection efforts based on delinquency status.
Skills and Qualifications:
Excellent communication and negotiation skills .
Ability to prioritize, problem-solve, and multitask .
Knowledge of debt collection laws and regulations .
Experience in accounts receivable or related fields .
Ability to handle customer queries and resolve issues