Key Responsibilities:
Visit customers at their residence/office for collection of pending dues.
Explain outstanding amounts, resolve queries, and encourage timely payments.
Collect payments through cash, cheque, or digital modes as per company policy.
Maintain proper documentation of collections and submit daily reports.
Coordinate with the back-office/telecalling team for follow-ups.
Ensure adherence to company guidelines and compliance during recovery.
Maintain a professional and respectful approach while dealing with customers.
Achieve monthly collection targets assigned by the management.