Key Responsibilities
Contact customers through calls and/or field visits for EMI payment reminders.
Follow up on overdue accounts and recover outstanding EMIs.
Negotiate payment commitments and ensure timely repayment.
Update customer interactions, payment status, and collection remarks in CRM/MIS.
Handle bounced EMI cases and provide suitable repayment options.
Maintain daily collection reports and achieve assigned collection targets.
Resolve customer queries related to loan repayments.
Escalate high-risk or unresolved cases to the reporting manager.
Ensure compliance with RBI recovery guidelines and company policies.
Coordinate with internal teams for payment reconciliation and dispute resolution