🎯 Key Responsibilities
Visit customers at their homes or workplaces to collect overdue payments.
Explain outstanding dues, penalties, and payment options to customers.
Negotiate and convince customers to repay pending amounts.
Update daily collection reports and payment records.
Follow company policies and legal guidelines during recovery.
Coordinate with the collection manager or office team regarding payment status.
Maintain professional behavior with customers during visits.
Identify customers facing genuine financial issues and report to the supervisor.
🧠 Required Skills
Good communication and negotiation skills
Ability to handle difficult customers politely
Basic record-keeping and reporting skills
Knowledge of local areas for field visits
Time management and target-oriented mindset