Customer Verification Executive

Documentation & Compliance

• Prepare, verify, and process all air and sea freight documentation, including airway bills (AWB), bills of lading (B/L), export/import declarations, invoices, packing lists, certificates of origin, etc.

• Ensure documentation compliance with local and international trade regulations and customs requirements.

• Coordinate with customs brokerage teams to facilitate clearance and resolve documentation discrepancies.

Communication & Coordination

• Communicate proactively with customers, carriers (airlines, shipping lines), and internal teams (operations, sales, customs) to gather and share shipment details.

• Respond to customer queries regarding shipment status, ETA/ETD, missing documentation, and special requirements in a timely and professional manner.

• Act as a point of contact for updates, delays, and delivery confirmations.

Daily Status Reporting (DSR)

• Update Daily Status Reports (DSR) with key information such as shipment milestones, document submissions, delivery updates, customs status, carrier updates, and customer communications.

• Ensure DSR accuracy to support operational planning and management decision-making.

• Highlight exceptions or issues in reports and escalate appropriately.

System & Record Management

• Maintain accurate data entry in internal systems (TMS/CRM/ERP) for shipments and documentation.

• Archive all documentation properly for audit readiness and reference.

• Support the IT team where needed for tracking systems and reporting tools.

Customer Service & Support

• Deliver excellent customer service with a focus on reliability and responsiveness.

• Alert customers to documentation requirements and potential holds or compliance issues.

Experience:

• Prior experience (1–3 years) in freight forwarding operations, documentation, or logistics is preferred.

• Knowledge of air/sea freight documentation, customs procedures, and international trade terms.

• It is a Full Time Field Sales job for candidates with 1 - 3 years of experience.