Customer Support Executive

30,000 - 35,000 /month

Rymo Technologies Private Limited

Delhi University, Delhi

6 - 24 months Experience in Field Sales

2 Openings

Full Time

Job Highlights

Diploma and above

Males Only

09:00 AM - 06:00 PM | 6 days working

Job Benefits: PF

Job Description

Product Installation & Support Executive (Delhi)

Company: Rymo Technologies Pvt. Ltd.
Location: Delhi
Industry: Robotic Medical Equipment (Neuro Rehab Domain)

About Rymo:

Rymo Technology is building robotic solutions that help stroke survivors and individuals with movement impairments regain physical independence. We combine healthcare, robotics and gamification to deliver real-world clinical impact.

Job Summary:
We are seeking a Customer Support Executive to do product installations, provide technical support and excellent customer service to our clients. The ideal candidate should have previous technical support experience, particularly in the electro-mechanical machines domain and require traits such as politeness, calmness, and a focus on customer satisfaction.

Responsibilities:

Addressing customer queries promptly and courteously through various communication channels like phone, email, etc.

Documenting customer interactions and managing tickets using Excel or CRM tools.

Offering on-site assistance to customers across multiple states for troubleshooting and upkeeping of robotic equipment & other medical devices.

Handling customer grievances and elevating concerns to relevant departments as needed.

Coordinating with other teams to improve the overall customer journey.

Requirements:

Spoken & written efficiency in English.

Basic knowledge of troubleshooting electronic components.

Familiarity with mechanical tools.

Previous technical support experience, particularly in the electromechanical machines' domain.

Excellent communication and interpersonal skills with a focus on customer delight.

Familiarity with CRM software and Microsoft Office suite.

Other Details

It is a Full Time Field Sales job for candidates with 6 months - 2 years of experience.

More about this Customer Support Executive job

What are the eligibility criteria for this Customer Support Executive job?
Ans : Candidates should have a Diploma and above qualification with 1-2 years of experience for this Customer Support Executive job offered by Rymo Technologies Private Limited in Delhi University, Delhi.
What salary is offered for this Customer Support Executive job?
Ans : The salary for this Customer Support Executive job ranges between ₹30,000-₹35,000 per month.
What is the work schedule for this Customer Support Executive job?
Ans : This Customer Support Executive job has 6 days working days and timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Delhi University, Delhi.
How many vacancies are there for this Customer Support Executive job?
Ans : There are 2 vacancies for this Customer Support Executive role.
Which candidates are eligible to apply?
Ans : Candidates with a Diploma and above qualification and 1-2 years of experience are eligible to apply for this Customer Support Executive role. Only male candidates are eligible.
What is the job location for this position?
Ans : The job location for this Customer Support Executive position is Delhi University, Delhi.
What makes this Customer Support Executive job a good opportunity?
Ans : This Customer Support Executive job is a good opportunity as it offers a salary between ₹30,000-₹35,000 per month. This is a Full Time job and has 2 openings.