Customer Relationship Manager

Company: Vistaar Finance

Role: Customer Relationship Officer (CRO)

Department: Business
Location: Branch
Reporting

Shift: General Shift
Weekl

Off: Sunday (Fixed)

Work:
● Acquire and servic

ustomers within a 10–15 km radius of the assigned branch.
● Pitch and sell MSME-focus

d financial products, including Personal Loans for Business

• Expansion Loans.
  
• ● Build and maintain a high-quality loan portfolio.
  
• ● Ensure timely collect
• s and maintain strong customer relationships.
  
• Key Responsi
• ities:
  
• Sales & Business Acquisition:
  
• ● Visit shops and MSME bu
• esses to pitch loan products.
  
• ● Self-source customers for PL (S
• l Business Owners), Mortgage Loans, and Business
  


• ansion
• ans.
  
• ● Explain product features, documentation, and benefits to customers.
  
• ● Achieve
• nthly business targets of 15–20 Lakhs to qualify for incentives.
  
• Customer Relationship
• ortfolio Quality:
  
• ● Maintain good relationships with
• tomers to generate leads and repeat business.
  
• ● Ens
• timely EMI repayments and monitor portfolio quality

Documentation & Coordination:

● Collect and verify customer documents.

● Coordinate for property inspection, valuation, and legal verification (for mortgage loans).

● Support branch teams during sanctioning and documentation.

● Ensure correct mortgage creation as per legal guidelines.

Collections:

● Follow up with customers for repayments.

● Take proactive steps to avoid delinquency.

Eligibility Criteria:

Fresher:

● Graduated with no prior experience after graduation.

● Age must be ≤ 23 years.

● 10+2 candidates are not eligible as freshers.

Experienced – Non NBFC:

● Graduate/Undergraduate with experience in FMCG, Pharma, Large 4-wheeler

dealerships, Liquor industry (sales/marketing).

● Not Eligible: Microfinance, small shops, telecom/SIM sales, 2-wheeler sales/service,

IT/ITES, manufacturing.

Experienced – NBFC:

● Graduate/Undergraduate with experience in secured lending (Mortgage, LAP, CV loans).

● Must have earned incentives in at least 2 of the last 6 months (verified via payslip).

Additional Requirements:

● Must have a Bike and valid Driving License.

● Strong communication and field-sales orientation.

● Ability to work independently in the field.

Benefits:

● Incentives: Unlimited (performance-based).

● TA: Provided upon meeting monthly targets.

• It is a Full Time Field Sales job for candidates with 0 - 2 years of experience.