Customer Relationship Associate

Our step of activities largely comprise as follows:

• Identify the hospital and line of treatment (under expert guidance)

• Receive the travellers at the airport.

• Ensure the right guesthouse for the travellers.

• Handhold the patients through the treatment process at the hospital (in person and/or by

phone –as and when required)

• Monitor and track all the admission formalities.

• Provide regular medical updates to the sponsor of the treatment (such as, the insurance agency,

charity organization, employer, etc)

• Keep track of the additional requirements (if discovered during the treatment) and organize

interventions accordingly -to strive to ensure that the treatment process does not get disrupted.

• Handhold the travellers if they wish to get visa for any other country on their way back home (at

extra cost)

• Handhold the travellers during their shopping/sight-seeing tours –we may or may accompany

the travellers, but we coordinate for a smooth and pleasurable experience (at extra cost)

• In case the patient/attendant are English constrained, then provide interpreter services (at extra

cost)

Job Title : Finance & Medical Assistance Operations

Designation : Trainee Associate Consultant – Treatment Assistance

Location : Gurgaon

Education : Graduate and having Good Communications Skills.

Experience : Fresher

Required Skills : Solution-oriented; Proficiency in English; MS Office; Others: Avid Reader; Quick Learner

Job Description:

• Understand and manage Accounts, billings and receivable (under expert guidance)

• Identify the hospital and line of treatment (under expert guidance)

• Ensure the right guesthouse for the travellers (through the selected hospital)

Handhold the patients through the treatment process at the hospital (by phone –as and when

required; you may need to go once in a while in person, but largely it will be by phone and

email)

• Monitor and track all the admission formalities (by phone and email)

• Provide regular medical updates to the sponsor of the treatment (such as, the insurance agency,

charity organization, employer, etc) – by email.

• Keep track of the additional requirements (if discovered during the treatment) and organize

interventions accordingly -to strive to ensure that the treatment process does not get disrupted

– by email/phone.

• Handhold the travelers if they wish to get visa for any other country on their way back home (at

extra cost) – by phone/email.

• In case the patient/attendant are English constrained, then provide interpreter services (at extra

cost)

• Once you have understood & got trained in the job (and you feel you would want to do business

development), then:

o Create new relationships overseas via e-mails, phone & social media.

o Make calls to doctors and other potential clients based in other countries to make them

our channel partner & continuously engage with them with persistent follow‐up.

o Manage international relationships with existing channel partners like doctors,

hospitals, insurance companies, travel companies, corporates, etc.

o Increase business & revenues through existing channel partner(s) by creating and

implementing promotional strategies, offering value adds & incentive plans etc.

o Create literature/opinions/blogs about various treatments, hospitals, doctors, etc.

o Meet revenue targets.

o Any other work that may be helpful to develop business.

Growth Potential:

• Opportunity for international trips to conduct CMEs, OPDs, conference & creating/reviving

business relationships.

• It is a Full Time Field Sales job for candidates with 0 - 1 years of experience.