Customer Care Executive

Job Title:  Customer Support Executive

Job Summary:

We are seeking a highly motivated and customer-focused Multilingual Customer Support Executive to join our dynamic team. The ideal candidate will provide exceptional support to our diverse customer base, resolving inquiries and ensuring a positive customer experience. This role requires excellent communication skills in multiple languages, a proactive approach to problem-solving, and the ability to adapt to a fast-paced environment.

Responsibilities:

• Provide timely and accurate customer support via phone, email, in-person, and chat in multiple languages.

• Resolve customer inquiries and complaints efficiently and professionally.

• Should Guide customers with in-person installations.

• Maintain accurate records of customer interactions and transactions.

• Escalate complex issues to the appropriate departments.  

• Identify and report trends in customer issues.

• Contribute to the development and improvement of customer support processes.

• Maintain a high level of product and service knowledge.

• Be willing to travel, as needed, to support various business needs.

Qualifications:

• Bachelor's degree from an accredited institution.

• Minimum of 2 years of experience in a customer support role.

• Fluency in multiple languages.

• Excellent verbal and written communication skills.

• Strong problem-solving and analytical skills.

• Ability to work independently and as part of a team.  

• Proficient in using customer support software and CRM systems.  

• Open to travel as required by the company.

• Excellent interpersonal skills, and the ability to empathize with customers.

• Strong organizational skills.

Preferred Qualifications:

• Graduation in Any Field.

• Experience with specific customer support tools and in-person skills.

Key Considerations:

• Specify Languages: English Hindi,

• Travel Policy: Heavy traveling as and when required to do so.

• Industry Specifics: Should be from a customer support background.

• It is a Full Time Field Sales job for candidates with 1 - 5 years of experience.