Customer Care Executive

Job Title: Customer Support Executive – Inbound Ticket Process

Location: Shivaji nagar
Experience: 0–2 years
Shift: Rotational shifts
Employment Type: Full-time

Job Summary

We are hiring Customer Support Executives for an Inbound Ticket Process to manage and resolve customer queries raised via tickets/email/chat. The role focuses on providing timely, accurate, and high-quality support while meeting SLA and quality standards.

Key Responsibilities

• Handle inbound customer tickets raised via email, CRM, or support portals

• Understand customer issues and provide effective resolutions within SLA

• Update and maintain accurate records in the ticketing/CRM system

• Coordinate with internal teams for complex or technical issues

• Follow standard operating procedures (SOPs) and quality guidelines

• Ensure first-time resolution and customer satisfaction

• Escalate unresolved issues as per process guidelines

• Meet productivity, quality, and turnaround time targets

Required Skills & Competencies

• Good written communication skills (email/chat)

• Basic verbal communication skills (for internal coordination)

• Strong problem-solving and customer-handling abilities

• Ability to work on CRM/ticketing tools (Freshdesk, Zendesk, ServiceNow, etc.)

• Attention to detail and accuracy in documentation

• Ability to work in a fast-paced environment

• It is a Full Time Field Sales job for candidates with 0 - 2 years of experience.