Collection Team Leader

About the Company- Chintamani Finlease Limited is one of the fastest growing Financial Company (NBFC) in India. Within a span of 30+ years of operations. We are an RBI-registered NBFC and act as a quick and easy credit provider to all sections of society. Since our inception year 1995, we continuously thrive towards becoming a reputed NBFC through ensuring the highest quality delivery and customer relations. www.chintamanifinlease.com

Location- Nirman Vihar.

Experience- 2 years of work experience.

Position Summary- The Team Lead- will be responsible for leading, managing and scaling team across large-scale and complex projects from concept. This role requires a strong balance of project leadership, collection knowledge and people management. Ensure the model quality and sales, compliance, coordinate across multi-disciplinary teams, and mentor the next generation of Chintamani Finlease professionals while ensuring timely and accurate delivery.

Key Responsibilities-

1. Team Management: Lead, guide, and motivate the collection team to achieve targets.

2. Target Achievement: Ensure timely achievement of daily, weekly, and monthly collection targets.

3. Performance Monitoring: Monitor team performance, collection efficiency, and individual productivity.

4. Payment Follow-ups: Ensure regular follow-ups with customers for overdue payments.

5. Training & Development: Train team members on collection processes, negotiation, and customer handling.

6. Escalation Management: Handle difficult cases, customer complaints, and payment-related escalations.

7. Reporting & Analysis: Prepare collection reports, track outstanding dues, and analyse recovery performance.

8. Process Compliance: Ensure the team follows company policies, collection guidelines, and professional communication standards.

Qualifications-

1. Graduate degree in any discipline (preferably Commerce or Business Administration).

2. 1–2 years of experience in collections, preferably with team-handling experience.

3. Strong leadership and team management skills.

4. Excellent communication, negotiation, and convincing skills.

5. Good knowledge of collection processes and recovery strategies.

6. Ability to achieve collection targets and work under pressure.

7. Proficiency in MS Excel, MS Office, and collection/CRM software.

8. Strong problem-solving, decision-making, and customer-handling abilities.

• It is a Full Time Field Sales job for candidates with 1 - 2 years of experience.