Collection Manager

Job Summary:

The Assistant Manager – Recovery is responsible for supervising and executing recovery efforts for delinquent accounts. The role involves coordinating with field teams, handling escalations, implementing recovery strategies, and ensuring adherence to company policies and legal guidelines. The ideal candidate should have strong leadership skills, field recovery experience, and a customer-focused mindset.

Key Responsibilities:

Assist the Recovery Manager in implementing and monitoring recovery strategies for overdue accounts.

Manage field recovery teams or agencies and ensure performance targets are met.

Regularly follow up on delinquent accounts to ensure timely payments or settlements.

Maintain and update records of recovery actions taken, payment commitments, and customer interactions.

Coordinate with legal teams for initiating recovery through legal channels (e.g., arbitration, court cases, repossession).

Conduct skip tracing and asset verification when necessary.

Prepare reports on recovery progress, portfolio status, and team performance.

Support in training new recovery agents and setting daily/weekly field plans.

Handle customer escalations with professionalism and empathy.

Ensure compliance with internal policies, RBI guidelines (if applicable), and other regulatory frameworks.

Qualifications:

Graduation 2+ years of experience in recovery, collections, or credit control (preferably in BFSI or NBFC).

Familiarity with recovery tools, field investigation techniques, and legal procedures.

Strong negotiation and conflict resolution skills.

Working knowledge of MS Office, CRM, and loan management software.

Preferred Skills:

Experience managing field agents or third-party recovery agencies.

High level of integrity and professional conduct.

Ability to work under pressure and meet recovery targets.

Good communication skills in local language(s) and English.

Willingness to travel as needed.

• It is a Full Time Field Sales job for candidates with 2 - 3 years of experience.

More about this Collection Manager job

1. What is the eligibility criteria to apply for this Collection Manager job?
   Ans: The candidate should be Graduate and above and above with 2 - 3 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹30000 - ₹35000 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Collection Manager job?
   Ans: This Collection Manager job will have 6 working days.
4. Are there any charges applicable while applying or joining this Collection Manager job?
   Ans: No, there is no fee applicable for applying this Collection Manager job and during the employment with the company, i.e., Immortal Facility Management.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Collection Manager role?
   Ans: There is an immediate opening of 10 Collection Manager at Immortal Facility Management
7. Who can apply for this job?
   Ans: Only Male candidates can apply for this Field Sales job.
8. What are the timings of this Collection Manager job?
   Ans: This Collection Manager job has 10:00 AM - 07:00 PM timing.