Collection Executive

A collection executive is responsible for managing and recovering outstanding debts from clients while maintaining customer relationships. Key duties include contacting clients to discuss overdue payments, negotiating payment plans, resolving discrepancies, and ensuring timely payments. Strong communication, negotiation, and interpersonal skills are essential for this role. 

Core responsibilities

• Contact clients: Make outbound calls, send emails, or make in-person visits to remind clients about overdue payments.

• Negotiate payment plans: Work with clients to establish feasible payment schedules and settlement agreements.

• Resolve discrepancies: Investigate and resolve any issues that may be causing payment delays.

• Maintain records: Keep accurate and detailed records of all client interactions, payment arrangements, and account statuses.

• Achieve collection targets: Meet and exceed collection goals set by the company.

• Ensure compliance: Follow all legal and company policies during the collection process. 

Essential skills

• Communication: Clearly and professionally communicate with clients, both verbally and in writing.

• Negotiation: Skillfully negotiate payment terms and resolve conflicts.

• Interpersonal: Build and maintain positive customer relationships, even in difficult situations.

• Problem-solving: Effectively handle customer objections and resolve payment-related issues.

• Record-keeping: Maintain meticulous records of all collection activities and client communications.

• Technical: Proficiency in tools like Microsoft Office and Customer Relationship Management (CRM) systems is often required. 

Qualifications

• A high school diploma is typically the minimum requirement, though some employers may prefer a bachelor's degree in a related field like finance or accounting.

• Previous experience in customer service or collections is often considered an advantage.

• It is a Full Time Field Sales job for candidates with 1 - 4 years of experience.