3. Recovery Agent – EV Fleet
Role Objective: Recover vehicles from delivery partners with overdue rentals while ensuring asset safety, accurate reporting and timely return to the hub.
Key Responsibilities
- Visit delivery partners based on recovery leads shared through the recovery application/team.
- Locate vehicles using available GPS information and local area knowledge.
- Contact delivery partners at the vehicle location regarding outstanding rental dues.
- Facilitate rental payment through approved Zomato payment channels.
- Where payment is not completed, initiate physical vehicle recovery through the approved process.
- Coordinate with tempo drivers or other authorised transport partners wherever required.
- Ensure recovered vehicles are handed over to the designated hub on the same day.
- Report vehicle-not-found, impounded, potential theft and other exceptional cases.
- Update recovery outcomes accurately in the recovery application.
- Maintain professional conduct and comply with all recovery and safety protocols.
Candidate Requirements
- No minimum educational qualification required.
- Prior experience in field operations, vehicle recovery, collections or logistics preferred.
- Strong familiarity with local areas and routes.
- Own two-wheeler and valid driving licence preferred.
- Comfortable using smartphones, GPS and field applications.
- Good communication and negotiation skills.