Key Responsibilities
Contact customers via phone, email, or in person to collect outstanding payments.
Follow up on overdue invoices and negotiate payment plans when necessary.
Maintain records of customer interactions and collection status.
Coordinate with the accounts and sales teams to resolve billing issues.
Prepare daily, weekly, and monthly collection reports.
Ensure compliance with company policies and legal regulations regarding collections.
Update customer accounts and maintain proper documentation.
Identify and escalate high-risk or default accounts to management.