Key Responsibilities:
Contact customers via phone, email, and other communication channels regarding overdue payments.
Follow up on outstanding invoices and pending dues.
Negotiate payment plans and settlement arrangements with customers when necessary.
Maintain accurate records of collection activities and customer interactions.
Resolve billing disputes and coordinate with relevant departments for issue resolution.
Prepare daily, weekly, and monthly collection reports.
Monitor customer accounts and identify delinquent accounts.
Ensure compliance with company policies and legal regulations related to collections.
Achieve assigned collection targets and recovery goals.
Escalate critical cases to management when required.