Review and monitor debtor accounts to identify overdue payments.
Contact customers via phone, email, or mail to inform them of outstanding debts.
Negotiate payment plans and advise customers on repayment options.
Maintain accurate records of communications and transactions.
Prepare financial statements and reports for internal use or external agencies.
Resolve billing discrepancies and respond to customer inquiries.
Collaborate with legal teams when legal action is necessary.
Ensure compliance with debt collection laws and company policies.