Key Responsibilities
Contact customers via phone, email, or field visits for payment collection
Follow up on overdue accounts and ensure timely recovery of outstanding amounts
Maintain accurate records of collections, customer interactions, and payment status
Negotiate payment plans and resolve billing issues with customers
Coordinate with the accounts and sales teams regarding pending payments
Prepare daily, weekly, and monthly collection reports
Ensure compliance with company policies and legal regulations during collections
Update customer information and collection status in CRM/ERP systems
Handle customer queries related to invoices and payments