Key Responsibilities:
Contact customers via phone, email, or visits for payment follow-ups
Collect outstanding payments within assigned timelines
Maintain accurate records of collections and customer interactions
Resolve customer payment-related queries and disputes
Coordinate with accounts and sales teams regarding pending dues
Prepare daily, weekly, and monthly collection reports
Ensure compliance with company collection policies and procedures
Follow up on overdue accounts and negotiate payment arrangements
Update customer payment status in ERP/CRM systems