Key Responsibilities
Contact customers via phone, email, or in person to collect outstanding payments.
Follow up on overdue accounts and ensure timely payment collection.
Maintain accurate records of collection activities and customer interactions.
Resolve customer payment-related queries and negotiate repayment plans when required.
Coordinate with internal departments regarding billing and payment issues.
Prepare daily, weekly, and monthly collection reports.
Ensure compliance with company policies and legal guidelines during the collection process.
Achieve assigned collection targets and maintain recovery performance.