Job Title: Loan Recovery Executive / Collection Executive
Department: Collections and Recovery
Primary Objective: Minimize non-performing assets (NPAs) and recover delinquent dues safely.
Job Responsibilities:
Contact customers regarding overdue loan payments.
Follow up with customers through phone calls and field visits.
Explain pending dues and assist customers in making timely payments.
Maintain regular follow-ups with customers for payment recovery.
Handle customer queries related to outstanding loan amounts.
Update daily collection and recovery details in the system.
Achieve assigned monthly recovery and collection targets.
Maintain proper records of customer interactions and payments.
Coordinate with the team and report daily recovery status to the manager.
Follow company policies and professional communication standards.