Key Responsibilities
Manage assigned accounts (portfolio/tertiary) to recover outstanding dues through outbound calls and field visits
Conduct follow-ups via phone and email to resolve payment discrepancies and negotiate repayment plans
Maintain detailed records of collection activities and client interactions in financial systems
Collaborate with finance and accounting teams for accurate account reconciliation
Support the development and implementation of best practices in collections and dispute resolution
Address client inquiries and concerns promptly, ensuring high levels of customer satisfaction
Analyze payment trends and account histories to identify risks and recommend process improvements
Prepare and present regular reports on collection performance, recovery metrics, and account status to senior management
Work cross-functionally with internal departments to resolve client issues and enhance service delivery
Qualifications & Skills
Required:
Minimum 2 years of experience in collections, accounts receivable, or related fields
Strong understanding of debt recovery strategies and collection processes
Proficiency in financial software, Microsoft Office Suite, and MIS reporting
Excellent verbal and written communication skills
Preferred Soft Skills:
Strong negotiation and interpersonal skills with the ability to build rapport
Strategic problem-solving capabilities for handling complex collection scenarios
High attention to detail and accuracy in documentation and reporting
Adaptability to shifting priorities in a fast-paced environment
Positive, proactive attitude with a collaborative mindset