Field Sales Business Development Manager

Job description - Key Account / Business Development Manager

Key Responsibilities

• Achieve revenue and order value targets as per the defined business plan.

• Drive revenue growth compared with the previous period and identify opportunities for continuous business expansion.

• Manage key customer accounts and ensure a high account retention rate.

• Develop strong customer relationships and increase wallet share within existing accounts.

• Prepare and execute Joint Business Plans (JBPs) with key customers and ensure adherence to agreed objectives.

• Identify opportunities for introducing and placing new SKUs with existing and new customers.

• Understand customer requirements and coordinate internally to ensure timely and accurate order execution.

• Ensure high order fulfilment rates, order accuracy, and adherence to committed delivery timelines.

• Monitor and improve order processing TAT from order receipt to dispatch/fulfilment.

• Ensure timely and accurate submission of commercial quotations.

• Respond to customer queries promptly and coordinate with relevant departments for timely resolution.

• Maintain high customer satisfaction scores through proactive communication and effective issue resolution.

• Monitor customer escalations and work towards minimizing the number and recurrence of escalations.

• Track customer business performance, identify gaps against targets, and implement corrective actions.

• Coordinate with Sales, Operations, Purchase, Logistics, Finance, Quality, and other internal teams to ensure seamless customer servicing.

• Prepare regular reports on account performance, sales pipeline, customer development, and achievement against KPIs.

• Identify opportunities for cross-selling, upselling, and expanding the company's product portfolio within existing accounts.

Required Skills & Competencies

• Strong B2B sales and key account management skills.

• Excellent customer relationship and negotiation skills.

• Strong commercial and business acumen.

• Ability to understand customer requirements and convert them into business opportunities.

• Strong follow-up, coordination, and problem-solving abilities.

• Good analytical skills with a target-oriented approach.

• Ability to manage multiple customers, orders, and priorities simultaneously.

• Excellent communication and presentation skills.

• Proficiency in MS Excel, PowerPoint, CRM/ERP systems, and business reporting.

• Ability to work effectively with cross-functional teams.

Experience & Qualification

• Graduate/MBA in Sales, Marketing, Business Management, or a related field.

• 4–5 years of relevant experience in B2B sales, key account management, business development, or channel management.

• Experience in managing institutional/key accounts and achieving measurable revenue targets will be preferred.

• Experience in the water purifier, water treatment, consumer durables, electrical, appliances, or related industry will be an added advantage.

Salary: 4,50,000 LPA – 5,00,000 LPA

• It is a Full Time Field Sales job for candidates with 2 - 6 years of experience.